Account related questions

CME RELATED QUESTIONS

CONTENT & COURSE RELATED QUESTIONS

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Should I create an account with my personal or NCH email account?

You can use either or, but we recommend that you use your NCH email account if you have access to it. If you rarely use it, or don't have easy access to the emails, please use a personal account.

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What do I do if I no longer have access to my NCH email and password?

If you are no longer employed by NCHS or do not have NCHS credentials, create a new account with your personal email. Once your account has been created, use the Contact Us form and select "Account Related" to request for your old and new accounts to be merged. All the information from your old NCHS account will be transferred to the new account

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Will my credits from the old iLearn and CME Tracker website be available?

As of December 2020, all credits recorded in our old platform have been transferred to iLear. Credits earned in early 2020 are also now in the new system. If you do not see credits in your account and you believe you should, please reach out to us using the Contact Us form as your credits might have not linked over and will have to be pushed manually.

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I do not see credits in My Account

Please send us a message. If your old credits have not been transferred yet, we can do so at your request, or send you a transcript from our old system.

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I can't see my name on my certificate.

Please go to the menu and select "Edit Profile" under "My Account" and complete the question "How would you like your name to appear on your certificates?".

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Will you report my credits to CE Broker?

This system will begin reporting credits to CE Broker in December 2020. Not all activities will report, please refer to CE Broker badge on the activity's description. Please check the CE Broker Reporting page for more information
Please note: due to licensing requirements we currently ONLY report CME records earned by Medical Doctors. We DO NOT report credits for Osteopathic Physicians, APRNs, RNs, etc. All other licensed professionals must self-report

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Do you offer CEUs/CEs/Other Credits for XXXX course?

Each course offered through iLearnPeds.com will list the type of credits available for completing said course. Please make sure you review the accreditation statement for each course or the Course Overview page for a list of available credits. Some courses can offer multiple credit types, including CMEs, MOCs, Attendance Credits, etc.

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I saw a notice that says I registered to a course that I did not register to.

This notice is due to the transfer records from our old system. From time to time you may see credits added to your account. When a record is added the system will notify you that you are now registered for "Course Name". You can verify your credits assigned from your activities dashboard.

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When will "Course" be available?

We are currently in the process of porting over our content from our old platforms to this new platform. Currently, our time-line has been greatly affected by the changes in staff hours due to the current pandemic, however, we are still working hard to provide as much content as possible and in a timely manner.
We look forward to making the following courses available as soon as possible:

If there are particular grand rounds session or past course you wish to have available sooner, please contact us and let us know.

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Do international Residents qualify for discount registration pricing (where applicable)?

Please refer to each course's registration price chart when determining the availability of discounted prices

International Residents do qualify for discounted registration, provided they present the requested documentation. Unless otherwise specified, we normally request for a letter or email from your program director as proof of your program enrollment. You may submit the documentation using the Contact Us form, or email it to cme@nicklaushealth.org

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Will you be offering a virtual version of "Course"?

FOR PAST COURSES: Our current goal is to make our past courses accessible via this new platform. If the course was recorded, we will likely make it accessible here. Please refer to our time-line above for our course upload list. If you do not see a course you are interested in, please contact us and let us know.

FOR FUTURE COURSES: Due to governmental & CDC restrictions on large gatherings, we intend on making all of our future public CME events and courses available as on-line activities until further notice.

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I already watched the video, why can't I advance to the next part of the course?

Many of our Video-On-Demand courses require a user watch a certain percentage of the video before being marked as "complete" for that course object. Without "completing" the video portion, you will not be able to advance to the next portion of the course.

  1. First, read the text above the video player. Most videos on our platform will require people watch at least 60% of the video, but it may be different depending on the course. You should see a message above the video that states what the percentage required is.
  2. Then, watch the video for the required amount. Skipping through will not count towards the total watch time. Our video player will consider any portion of the video played towards the total watch time, but pressing the pause button, skipping ahead, and then pressing play, will not count and will be recorded by the system as you attempting to skip through. (Unless the video requires 100% watch time, you will not be required to watch the complete video as long as you meet the minimum required percentage.)

Example: Refer to the screen shots below from our video-player tracking system.

The image below shows a user that has skipped through the video. The green portions are the "played" portions of the video, and even though the user has watched a portion at the end they will not be able to advance as only 36% of the video watched.

image

In this second example, the image shows a user that watched 85% of a video that required 80% of the video to be watched in order to proceed. They did not watch the end of the video, but because they watched a combined percentage of the video that was greater than the requirement, they were able to advance.

image

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