[Last Updated 08/05/2021, 17:12]

Frequently Asked Questions

Click each question below to expand and view answers/instructions

I forgot how to log in, how do I access my account?

There are two ways to log in:

If you are a Nicklaus Children's Hospital employee or affiliate and your account is under your NCHS email, you can click here to log in using the Single Sign On function. Enter your NCHS email and password to log in.

If you are a visitor or employee and created your account using a personal email, or an email from an external institution, click here log in through the Visitor Login option.

How can I tell if my account is under my NCH email or under a visitor email?

If the email you used to create your account with ends in "@nicklaushealth.org" you should log in using the Single Sign On function with your NCHS email.

If the email you used to create your account with ends with anything else (@gmail.com, @aol.com, @icloud.com, etc.) use the Visitor Login option.

Where can I see my credits?

After logging in, click "My Transcript" under the “My Account” button on the main menu. You will see all your earned credits.

I see only 1 attendance credit, but not CME credits. How do I get my CMEs?

If you are only seeing 1 attendance credit and NO CME credits, you have not completed the requirements for the CME Add-on. Click here to open the CME Add-On page.

If you completed all the pre-requirements you will see a “Take Course” button on the CME Add-On page. Click that button to complete the CME Add-On requirement (Commitment to Change) and claim your credits.

If you DO NOT see a “Take Course” button you will see a drop-down menu with the title “You Must Complete the Following Courses Before Taking this Course”. Click the title listed to open the missing pre-requisite and complete any pending forms or requirements.

I am trying to complete the form, but it won’t let me go through. How can I complete this?

Make sure you are completing the course on a desktop computer – not a mobile device. If you are unable to submit a survey it is probably because you are missing a required response. If you are completing the survey on mobile you will not see the notifications telling you which answers are missing.

If you are on a desktop and still cannot submit the survey, make sure your web browser is up to date. iLearn works best on Google Chrome, Firefox, and can also be used on Microsoft Edge. Other browsers may not show the notifications as intended.

Please review all the questions on the form and make sure you are not missing any answers. If you are following all of the instructions above and still cannot submit your survey, please contact gabriela.martinez@nicklaushealth.org..

I completed all the requirements and got my CME, but it does not show on CE Broker. Why not?

CME Credits earned in this course will be uploaded to CE broker manually in batches. As of 08/05/2021 all eligible earned credits have been submitted.

If your credits are still not showing, it may be due to the following:

You are not a Florida Board of Medicine licensed physician. At this time we are only able to report credits in CE Broker to Medical Doctors licensed in the state of Florida. We do not report credits earned by DO, APRN, RN, etc.

Your license number was entered incorrectly or is missing from your user profile. License numbers must be entered in the following format “AB12345”, meaning both Alpha and Numeric characters must be present (i.e. “ME13579”) without spaces in between. You must also remove any “0”s at the beginning of the numeric portion.

Your profile indicates you “DO NOT wish to have your credits reported to CE Broker”. Click here and review your profile settings. If you selected your profession as “physician” there will be a checkbox below your License Number. Make sure that checkbox is checked to ensure your credits are reported to CE Broker.

If your credits were ineligible to report to CE Broker due to account/profile issues as mentioned above, please message gabriela.martinez@nicklaushealth.org.

How do I get my certificate?

Your certificates can be downloaded by going to Your Transcript. Hover your mouse over “My Account” on the menu and click “My Transcript”. If you completed the requirements for the course you will see a link to “Download” your certificate on the “Certificate” column next to each activity.

If you do not see the activity or the download button you may not have completed the activity yet.

How do I access the course?

A link to the launch the course can be found on the homepage at www.ilearnpeds.com. You can also click any of the links at the top of this page to access the different parts of this course.

 

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SYSTEM REQUIREMENTS:

  • Compatible Devices: The course will work best on a desktop PC or Mac, running the latest version of Google Chrome or Microsoft Edge. You may access the course via tablet or mobile, but some objects of the course may not display properly.
  • Compatible Web Browser: For the best experience, we recommend using the latest version of Google Chrome or Microsoft Edge. Mozilla Firefox is fully supported by iLearn but is not supported by our Virtual Networking Hall platform.
  • Mobile Devices: YOU WILL NOT BE ABLE TO COMPLETE ALL THE REQUIREMENTS VIA PHONE. Most mobile browsers will be unable to display all the course contents properly. Please make sure you complete your forms and evaluations on a Desktop Computer.

Click here to download Google Chrome, or click here to download Microsoft Edge.

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ACCESSING THE LIVE COURSE:

  • Log in to iLearnPeds.com – You should see your name on the blue bar at the top of the page
  • Please access the course by going to ilearnpeds.com/56ppgc/access (you will not be able to access the page if you’re not logged in)

    NOTE: This link will be accessible March 19, at 3:00 PM EST.
  • You will receive a direct link via email to watch the live broadcasts, one hour before the broadcasts start (at 3 PM EST tomorrow, and at 9:45 AM EST on Saturday and Sunday).This link will let you watch the broadcast directly via YouTube.
  • Can’t watch live? As the broadcast will stream via YouTube, you will be able to access the playback at any point during the 6 months of the conference to watch any portions you miss.

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    VIRTUAL OPENING RECEPTION:

    The reception will be immediately following the live broadcast on Friday, March 19, at 6:00 PM EST.
    Click “Virtual Networking Hall” after entering via the PPGC Course Access page.
    Use the password sent to you via email to access the course.

    Access to the Virtual Networking Hall closed on Sunday, March 21.

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    ACCESSING THE VIDEO-ON-DEMAND SESSIONS:

    VOD Sessions will be available Monday, March 22, 2020. To view the Video-on-Demand section, click here.

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    Claiming an Attendance Certificate

    • ​​​​You must complete each of the daily speaker evaluations for the Live Broadcast (links to each evaluation are below each video)
    • Once you complete the daily evaluations, you can complete the live activity evaluation. The button to begin this evaluation is visible from the course progress menu on the left.
    • You will receive an email with a link to claim your certificate. You will be asked to complete an attestation. Once you complete this, your certificate will be available for download.
    • NOTE: This is only a certificate of participation in the course and does qualify you or make you eligible for CME credit.
    • You have until September 21, 2021, at 11:59 pm to claim your attendance certificate. Once you claim it will be accessible through your transcripts

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    Claiming an CME Certificate

    To view the CME Add-On portion of the course, click here. You will be notified on this page of any pending requirements.

    • Complete each of the daily speaker evaluations for the Live Broadcast (links to each evaluation are below each video)
    • Once you complete the daily evaluations, you can complete the live activity evaluation. The button to begin this evaluation is visible from the course progress menu on the left.
    • BEGINING MARCH 23: Complete the Video-On-Demand Speaker evaluation, then the Activity Evaluation (you must complete the latter before the former is available)
    • Once you complete the activity evaluation you will receive an email with a link to claim your CME credits. You will be asked to complete an attestation.
    • NOTE: You do not have to watch ALL of the video-on-demand presentations to complete the Speaker Evaluations and Activity Evaluation - however: please note you will only be able to claim this form ONCE and will not be able to claim additional CME credit for the course once you have completed the CME claim.

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    Claiming an MOC Certificate

    To view the MOC Add-On portion of the course, click here. You will be notified on this page of any pending requirements.

    • ​​​​​BEGINING MARCH 23: MOC registrants will receive a link to complete the MOC evaluation.
    • Review/complete the Live and Video-on-Demand portions of the course.
    • Go to the MOCAdd-on page here: www.ilearnpeds.com/56ppgc/moc to access the MOC Assessment
    • Click "Take Course" to start and read the instructions before you begin the assessment.
    • The assessment consists of 64 questions, 2 for each session within the course (live and on-demand).
    • You may stop and return to the test where you left off.
    • A score of > 70% is required to pass. You will have two attempts to complete the MOC assessment with a passing score.
    • You will receive feedback on each question once you submit the answer.
    • The deadline to complete the MOC assessment is April 24th, 2021, 11:59 PM EST

    Please note, there is NO MOC CERTIFICATE. Credits will be reported to the ABP either manually (on April 26) or automatically by the system. Once your credit has been reported, you will receive an email from the ABP confirming the credits. At this time (04/14/2021), credits are not being reported automatically due to a system error, please wait until April 26 when will report all MOC credits earned for this activity. If you have not received your ABP confirmation email, please review your contact details, and review your iLearn profile to ensure your board id number is correct.

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    Viewing my transcript and credits

    More information on how to access your transcripts can be found in the following user guide:

    http://www.ilearnpeds.com/content/how-access-your-transcripts

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    Don't see your question? Click "Add New Comment" below and we'll get back to you as soon as possible!

    Comments

    Maureen Mendoza replied on

     

     

     

     

    Maureen Mendoza replied on

    edwin delgado cabanillas replied on

    Buenas tardes 

    es la primera vez que accedo a un curso de este nivel

    gracias

    edwin delgado cabanillas replied on