Chrissy Daniels is Chief Experience Officer at Press Ganey, now part of Qualtrics, where she sets national patient and consumer experience strategy informed by 400 million patient voices, advising health systems and 85% of U.S. health plans. She spent 17 years at University of Utah Health Care, where she pioneered the nation’s first publicly posted physician rating system, moving the system from the 28th to the 85th national percentile in patient satisfaction. A nationally recognized thought leader on healthcare consumerism, equity, and High Reliability Organizing, she holds an MS in Economics from the University of Utah.